Reshaping the Future of Retail
The conference, organized by the Bensadoun School of Retail Management and sponsored by KPMG, will take place in Montreal on Friday, September 26, 2025. Participants will have the unique opportunity to learn from industry practitioners and academics about the latest innovations and trends reshaping the retail landscape.
Here's what you missed from the 2023 edition:
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Speakers
L鈥橭r茅al 鈥� Harvard Business School 鈥� Google Canada 鈥� New York University 鈥� M茅tro Inc. 鈥� Emory University 鈥� Couche-Tard 鈥� 黑料不打烊 University 鈥� Dollarama
Sponsored by
Speakers
Keynote speaker
An Verhulst-Santos
President & CEO
L鈥橭r茅al Canada
Antonio Moreno
Professor, Technology & Operations Management
Harvard Business School
Eric Morris
Managing Director & Head of Retail
Google Canada
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Anindya Ghose
Professor, Technology & Marketing
New York University
Alain Tadros
Chief Marketing Officer & Digital Strategy
Metro Inc.
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Vilma Todri
Professor, Information Systems
Emory University
H茅l猫ne Drolet
VP Operations Excellence NA
Couche-Tard
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James Clark
Professor, Electrical & Computer Engineering
黑料不打烊 University
Nicolas Hien
Chief Information Officer
Dollarama
Schedule
Friday, September 26, 2025
| Time |
Activity |
|---|---|
| 7:30听am |
Registration/Breakfast |
| 8:15 am |
Welcome Remarks |
|
8:30听am |
Keynote Speaker An Verhulst Santos |
|
9:05听am |
Session 1 Anindya Ghose |
|
9:30听am |
Nicolas Hien 鈥淩edefining HR Efficiency through Artificial Intelligence鈥� |
| 10:15听am |
Break |
|
10:35听am |
Session 2 Helene Drolet 鈥淎I in Action: Elevating Retail Customer Service from Stockroom to Storefront鈥� |
|
11:00听am |
Antonio Moreno 鈥�Assortment Curation in Third-Party Marketplaces鈥� |
| 11:45听am 鈥� 1:15听pm |
Lunch |
|
1:15听pm |
Session 3 Vilma Todri 鈥淭he Impact of Generative AI on Advertising Effectiveness鈥� |
|
1:40听pm |
Eric Morris 鈥淩etail Ready: AI, the new customer journey, and how retailers can win the moment鈥� |
|
2:25听pm |
Session 4 Alain Tadros 鈥淢etro Inc., our journey in improving omnichannel customer interactions鈥� |
|
2:50听pm |
James Clark 鈥淣o-shop Thursday and Other Tales from a Campus C-Store鈥� |
| 3:35听pm |
Closing remarks & cocktail reception |
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Sofitel Montreal Golden Mile
1155 Sherbrooke St W
Room: Picasso/Monet-Chagall
Montreal, Quebec H3A 2N3
